Legal · Website & service access

Terms of Service

Plain-language terms for using The Conductor website, submitting service requests and accessing authenticated customer workspaces.

Last updatedAugust 2026
01

Requests are not bookings

Submitting a website form starts a review. Availability, timing and appointments are confirmed separately.

02

Access stays private

Portal credentials and one-time access codes are intended only for the authorized recipient.

03

Safety comes first

The website is not an emergency dispatch service and should not delay appropriate emergency action.

04

Scope is confirmed

Pricing, work scope, permits, inspections and scheduling are confirmed before work proceeds where applicable.

01

Service requests

Submitting a service-request, contact or callback form does not create a service contract, guarantee availability or confirm an appointment. Dates, response times and the work boundary are confirmed separately.

02

Customer Portal access

Portal credentials and one-time access codes are confidential and may be used only by the intended recipient. One-time codes expire quickly. Contact The Conductor promptly if you believe an account, Request ID, email account or portal code has been compromised.

03

Emergency situations

This website is not an emergency dispatch service. For immediate danger, keep people away, disconnect power only when it is safe to do so and contact emergency services or the appropriate utility where required.

04

Estimates and scope

Pricing, scope, permits, inspections and scheduling are confirmed in writing before work proceeds where applicable. A website request or preliminary discussion is not a final quotation unless it is expressly issued as one.

05

Website information

Website content, checklists, solution examples and other public information are general guidance only and are not a substitute for an on-site assessment, verified field information or a qualified professional decision for the actual installation.

06

Contact

Questions about these terms, an access issue or a service request may be directed to The Conductor in Winnipeg, Manitoba.

Call204-955-5753OnlineRequest Service