Privacy Policy

When you submit a service request, quick callback request or contact form, we collect the contact, location and project information you provide, including uploaded files.

The website may record the page where a request began, referral information and campaign parameters such as UTM values, Google Ads click IDs or Microsoft Ads click IDs. If a Google Analytics measurement ID is configured, privacy-limited website interaction events may also be measured to understand which pages and contact paths are useful.

We use this information to review your request, contact you, prepare estimates, schedule work, deliver services, understand marketing performance and maintain business records.

Portal access may use an authenticated customer account or a time-limited one-time code for an eligible service request. Access attempts may be rate-limited and recorded for security and fraud prevention. Portal visibility is scoped to the customer organization and explicit project, site or equipment grants.

Customer and project files are stored in private object storage and are provided through short-lived authenticated download links. Only upload information relevant to the requested work. Do not upload passwords, payment-card details or unrelated personal documents.

Information may be shared with service providers used to host the website, store files, measure website activity and deliver communications. Records are retained only as reasonably required for business, legal, safety and service purposes.

Authenticated portal users can request a copy of their portal data or request an account-deletion review from the Account workspace. A deletion request is reviewed before action because project, invoice, safety, warranty or legal records may need to be retained.